❓ Frequently Asked Questions (FAQ)

Welcome to the Aireply24 FAQ page.
Here you’ll find answers to the most common questions about how our platform, credits, and bots work.

General

1. What is Aireply24?

Aireply24 is an AI-based platform that automates chat replies on Messenger (and soon WhatsApp).
It allows businesses to engage customers automatically using smart, customizable AI responses.

2. Who can use Aireply24?

Anyone with a Facebook page or WhatsApp Business account — from small businesses to agencies, content creators, or freelancers.

3. Do I need coding skills to use it?

No. Everything works through an easy dashboard.
Just connect your page, give your business details, and the bot handles the rest.

Credits & Payments

4. How does the credit system work?

Each AI reply consumes a small number of credits depending on message length and complexity.

5. How can I buy credits?

You can buy credit packages directly from the Buy Credits section.
Currently supported: Bkash, Nagad mobile banking.

6. What happens if I run out of credits?

The AI will temporarily stop replying until you top up your credits.

Integrations

7. Does it work with Shopify?

Yes! Aireply24 integrates directly with Shopify.

Import Products: Sync your Shopify catalog to use in AI replies.
Billing: Pay for your subscription directly through your Shopify bill.

8. What about WooCommerce?

We also support WooCommerce. You can connect your store and import products easily.

Bots

7. What is the Messenger Bot?

The Messenger Bot automatically replies to messages sent to your Facebook page using your custom AI prompt.
You can configure its tone, style, and memory from your dashboard.

8. What is the WhatsApp Bot?

The WhatsApp Bot (coming soon) will let you manage and automate WhatsApp chats using the same credit system.

9. Can I use multiple bots?

Yes. You can connect multiple pages or accounts and manage them separately in your dashboard.

Account & Setup

10. How do I connect my Facebook page?

Just log in and chose Messenger, and allow the required permissions in the Facebook oauth dialog. Your bot will be ready in seconds.

11. Can I customize how the AI replies?

Yes! You can change the system prompt to define tone, style, or behavior.
Example:

You are an AI assistant who talk in Bengali.
Send an email to admin when user confirm an order.

Refunds

12. What is your refund policy?

Refunds are issued only if you are charged but did not receive credits.
We do not refund for used or partially used credit packages.

Privacy & Security

13. Is my data safe?

Absolutely. Aireply24 never stores your personal chat data permanently.
All messages are processed securely and used only for reply generation.

Troubleshooting

14. My bot isn’t replying. What should I do?

Check your credit balance.
Check if your page is active from Settings.
Reconnect your page. If the issue persists, contact info@aireply24.com.

15. I was charged but didn’t get credits. What should I do?

Send your transaction ID and registered email to info@aireply24.com — we’ll fix it quickly.

Still Need Help?

If you didn’t find your answer here, please contact us:

Support: info@aireply24.com